Frequently Asked Questions
Find answers to common questions about our imported UK luxury children's fashion, from sizing and delivery to payments and our physical store location in Accra.
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Products & Brands
What brands do you sell?
We specialize in luxury children's fashion from premium UK brands including Next, M&S, John Lewis, Zara Kids, H&M Kids, and other high-quality European labels. All our products are authentic and sourced directly from these brands.
Are your products genuine and authentic?
Absolutely! We import all our clothing directly from authorized retailers in the UK. Every item comes with original tags and packaging, ensuring you receive 100% authentic luxury children's wear.
How do I know what size to order?
Please refer to our comprehensive size guide page, which includes detailed measurements for all age ranges. Since we carry various UK brands, sizes may vary slightly. When in doubt, contact us for personalized sizing advice.
Do you have the latest collections?
Yes! We regularly import the newest collections from UK brands. Follow us on Instagram @coeur_de_kids to see our latest arrivals and seasonal collections as soon as they are available in our store.
Delivery & Location
Where do you deliver in Ghana?
We deliver throughout Accra and its surrounding areas. For locations outside Accra, we can arrange special delivery - please contact us to discuss delivery options and costs for your specific location.
How long does delivery take?
Local delivery within Accra typically takes 1 business day. We'll contact you to arrange a convenient delivery time once your payment is confirmed and your order is ready for dispatch.
What are your delivery charges?
Delivery costs vary by location within Accra. Delivery is done using Yango app. We'll provide exact delivery costs when you place your order based on your specific location.
Can I pick up from your physical store?
Yes! You can visit our physical store located at Bridge Ave, East Legon Hills, Accra to browse our collection, view goods, and make your selection in person. Our store is open Mon-Sat: 10AM-6PM. You can also arrange to pick up pre-ordered items. Call +233 55 487 8272 for any inquiries.
Payment & Pricing
What payment methods do you accept?
We accept Mobile Money (MTN, Vodafone, AirtelTigo), bank transfers, and cash payments at our physical store. All payments must be completed before we process your order for delivery or pickup.
Do I need to pay before delivery?
Yes, we require full payment before processing your order. This policy ensures efficient service and helps us maintain competitive pricing. Once payment is confirmed, we'll prepare your order for delivery or pickup.
Are your prices negotiable?
Our prices reflect the authentic luxury quality and import costs. However, we occasionally offer discounts on bulk purchases or during special promotions. Follow our Instagram for exclusive deals and seasonal sales.
Do you offer layaway or installment payments?
No, we don't offer layaway or installment payment plans. We require full payment upfront before processing your order. This policy helps us maintain competitive pricing and ensures efficient service for all our customers.
Returns & Exchanges
What is your return policy?
We offer a 2-day return policy for unworn items with original tags and packaging. Returns are accepted for sizing issues or defects only. Items must be in sellable condition for a full refund.
How do I return or exchange an item?
Contact us within 2 days of purchase via WhatsApp or visit our store. Bring the item with original packaging and your purchase receipt. We'll process exchanges immediately or refunds within 1 business day.
Can I exchange for a different size or style?
Yes! Size exchanges are free within 2 days if the item is in original condition. Style exchanges depend on availability and may require a price adjustment if there's a cost difference between items.
What if an item has a defect?
While rare with our quality brands, if you receive a defective item, contact us immediately. We'll arrange an immediate replacement or full refund. Manufacturing defects are covered regardless of the 7-day policy.
Care & Quality
How should I care for these luxury items?
Follow the care instructions on each garment's label. Generally, wash in cold water with mild detergent and air dry in shade to preserve colors and fabric quality. Each item comes with specific care guidelines.
Are these clothes suitable for Ghana's climate?
Yes! We carefully select items appropriate for our climate. Many UK brands use breathable fabrics suitable for warm weather. We also stock seasonal items and can advise on the best choices for different occasions and weather.
How do I know if the quality justifies the price?
Our prices reflect authentic UK luxury brand quality, import costs, and local delivery services. These items offer superior fabric, construction, and design compared to local alternatives, ensuring lasting value and style.
Do you inspect items before selling?
Absolutely! We carefully inspect every item upon arrival from the UK. We only sell items that meet our quality standards, ensuring you receive perfect condition luxury clothing for your children.
Contact & Support
How can I contact you for orders or questions?
Contact us via WhatsApp at +233 55 487 8272, email coeurdekids@gmail.com, or message us on Instagram @coeur_de_kids. You can also visit our physical store at Bridge Ave, East Legon Hills during business hours.
What are your business hours?
Our physical store is open Monday-Saturday: 10AM-6PM, closed Sundays. We respond to WhatsApp and Instagram messages during business hours, and email inquiries within 24 hours on weekdays.
Can I see items before purchasing?
Yes! Visit our physical store to see and feel the quality of our luxury imports. We encourage customers to visit, especially for first-time purchases, so you can experience the quality difference yourself.
Do you take special orders or requests?
We can try to source specific items or brands from the UK upon request. Contact us with details of what you're looking for, and we'll check availability and provide pricing including import costs.
Still Have Questions?
Our team is here to help with any questions not covered above. We'd love to hear from you!