Privacy Policy — Coeur de Kids

1. Who We Are

Coeur de Kids is a children's fashion boutique based in East Legon Hills, Accra, Ghana. We sell premium kids' clothing and footwear sourced from the United Kingdom. You can reach us at coeurdekids@gmail.com or on WhatsApp at +233 55 487 8272.

2. Information We Collect

When you place an order we collect:

Your full name and phone number
Your delivery address (if you choose home delivery)
Your order details (items, sizes, quantities, amounts)
How you found us (for example the Instagram or Facebook link you arrived from)

When you browse our website we may also collect anonymised analytics data (pages visited, time on site, device type) via Google Analytics and Microsoft Clarity. This data cannot identify you personally. We also use the Meta Pixel to measure visits and orders that come from our Facebook and Instagram ads.

3. How We Use Your Information

To process and fulfil your order
To contact you on WhatsApp about your order status
To improve our website and shopping experience
To comply with our legal and tax obligations in Ghana

We do not use your information for unsolicited marketing without your consent.

4. How We Share Your Information

We share your data only with trusted service providers who help us run our business:

Meta (Facebook & Instagram) — to measure our ads; your phone number is shared only in hashed (scrambled) form
Supabase — to store order records securely
Resend — to send order confirmation emails
Google Analytics & Microsoft Clarity — for anonymised website analytics

We never sell your personal information to third parties.

5. Data Retention

Order records are retained for up to 5 years for accounting and legal compliance purposes. Analytics data is retained according to each provider's standard retention periods.

6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention obligations)

To exercise any of these rights, contact us at coeurdekids@gmail.com.

7. Cookies

Our website uses cookies and similar technologies for analytics (Google Analytics, Microsoft Clarity) and to remember your shopping cart between visits (stored locally in your browser). By continuing to use our site you consent to this use.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance.

9. Contact

For any privacy-related questions, email us at coeurdekids@gmail.com or message us on WhatsApp at +233 55 487 8272.